I Confess: for us Vets, it is surprisingly easy to get so focused on the individual pet and their particular veterinary healthcare issues. In our zeal to make a pet feel better, I worry that we risk overlooking the insights, preferences and needs of the entire family; that is too say, the Human part of the family. Thus, it was with a tiny twinge of anxiety that we began last fall to actively and formally solicit Quality of Care feedback from our clients. You may well have received one of these email questionnaires if you have had an appointment with us within the last 90 days or so.
Well, now the results are in from the first quarter of 2012, and I am happy to report it looks like we are on the right track! About 178 people completed email questionnaires at one clinic or the other. Here are some of the highlights:
- 96% of you rated the Quality of Veterinary Care you received as Excellent or Good.
- 93.1% rated the Value received for the money spent as Excellent or Good.
- 93% of you said you would be Extremely Likely or Likely to Refer a friend or neighbor
The survey did show that we still have more work to do on getting folks in and out faster and on shortening waiting times. We will be doubling our efforts on these areas in the coming weeks.
So for now, here’s a big thank you to all of our extended family at both Meadow Brook Animal Hospital and Preston Road Animal Hospital. We appreciate your trust and confidence in us. If anyone at any time has any questions or concerns about their pet, please do contact Dr Sue Chastain at 972-239-1309 (north Dallas) or 972 529-5033 (McKinney / Frisco) or by email at firstname.lastname@example.org.
If you’ve had a wonderful experience at one of our clinics, we would love to hear about it! Your feedback is what we need to continue to improve Chastain Veterinary Medical Group. We invite you to tell us about your experience on one of our Google Places pages!