Chastain Veterinary Medical Group
Welcome to Chastain Veterinary Medical Group! For 20 years now we've been providing advanced veterinary care mixed with old-fashioned compassion for pets in the North Dallas area of Texas.

What to Know About Heartworm Disease

Heartworm transmitterOne of the conditions that your vet looks for at each checkup is heartworm disease. This devastating illness is easily prevented, but not all pet owners are aware of the risk of heartworm disease. Here is an overview of what your pet's vet wants you to know about heartworm disease:

Cats and Dogs Get It

While heartworm disease is often seen in dogs, it occurs regularly in cats too. Pets in all fifty states can get heartworm disease, though it is most common in the Southeast and along the Mississippi River. These areas are humid and moist, making them a perfect breeding ground for the transmitters of heartworm disease: mosquitoes.

Prevention Is Simple

Your vet can provide many prevention options for your cat or dog. Oral medications, topical applications, and injections are all available. Some require monthly doses, and others have longer durations. It is also important to keep other internal parasites, such as ringworms, in check to preserve your pet's overall wellbeing.

Treatment Is Difficult

Treating heartworm disease is risky. The parasites must be killed without hurting the animal. Hospitalization is often necessary, as are many doses of injected medication. Your cat or dog must be confined with limited exercise while he or she recovers. The treatment process is long and can be quite costly, so prevention is crucial. If you suspect your pet has heartworm disease, don't wait to see the vet for treatment.

Pet Owners Should Know the Symptoms

You may not realize your pet has heartworm disease at first. Your dog or cat may be tired, lethargic, and show less interest in food. As the disease progresses, your pet may be unwilling to exercise, lose weight, cough, and seem generally ill. As soon as you notice a change in your pet, bring him or her to your veterinary practice for an exam. The sooner heartworms are detected, the sooner treatment can begin to restore your pet to full health.

In Dallas, bring your cat or dog to Chastain Veterinary Medical Group. Our trained staff can examine your animal and begin heartworm prevention or treatment as soon as possible. Let us help you give your pet the very best. Call us at (972) 239-1309 for an appointment today.

What to Know About Bringing Home a New Kitten

Bringing a kitten into your home is an exciting and rewarding moment. Before adding this furry friend to your life, it can be wise to pause and prepare your family and your home with the help of your veterinarian . Taking all of the necessary precautions will help ensure a smooth transition for both the kitten and your family.

Cute Kitten Prepare Your Household

Kittens should steer clear of most anything hanging or swinging to avoid getting tangled, or worse, choked. Yet these same objects are often the most intriguing to the feline mind. So take a moment to kitten-proof your home. Make sure to remove access to, or anchor, any materials like blinds or curtains to avoid such an emergency. It is also important to remove access to electrical cords and wires, since kittens may well try to chew on them. Kitten-proofing your home is similar to baby-proofing and is necessary to guarantee pet wellness.

Schedule a Visit to the Vet

You should take your kitten to the vet within a few days of his or her arrival. Your kitten will need a pediatric veterinary exam for good measure and many breeders will require a post-purchase exam within the first few days anyway. Depending on your kitten's age, your pet may also need any of several vaccines and perhaps a deworming or intestinal parasite test. Starting at about eight weeks, your kitten can get spayed or neutered. Many veterinarians recommend spaying or neutering at or before six months of age. Spaying or neutering your kitten is very i mportant, as it prevents mammary, uterine, and ovarian cancers in female cats and prostate cancer in male cats. In addition to these health benefits, it also helps minimize certain potentially objectionable behaviors and limits cat overpopulation.

Help Your Kitten Adjust to Family Members and Other Pets

Your family is going to be eager to hold and play with the kitten, but they must remember to be gentle. Kids under the age of five should probably handle kittens only under close supervision, as they tend to be rougher than they realize. Kittens should be slowly introduced to older pets over the course of a few days, making sure all the pets, both old and new, feel loved and have access to their own secure space.

If you're adding a new feline to your family soon, contact Preston Road Animal Hospital in Dallas at (972) 239-1309 or Meadow Brook Animal Hospital in McKinney at (972) 239-1309 to schedule a no-charge check-up appointment for your kitten. We provide outstanding veterinary care for animal companions in the north Dallas area.

How to Brush Your Cat's Teeth

Taking care of your cat requires more than just feeding him and scheduling regular visits to your veterinary practice. There are many day-to-day tasks cat owners must do in order to guarantee their pets' best health, such as brushing their teeth.

As you will learn in this video, you must procure a special cat toothbrush that you can wear on your finger. This toothbrush allows you to easily remove buildup from your cat's teeth. You must also use a special tooth polish that you can get from your vet. The key to making this an easy process for you and your cat is to slowly introduce him to it. Start out by brushing just one or two of his teeth. Also make sure to put him at ease by petting him before and during the cleaning so he has a positive association with brushing his teeth.

To learn more about cat dental care and to get the proper home equipment, contact one of our veterinarians at Meadow Brook Animal Hospital in McKinney at (972) 529-5033 or Preston Road Animal Hospital in Dallas at (972) 239-1309. Remember to visit our website to find out about all services at our Dallas veterinary practice.

Getting the Customer Service experience back on track

Tami Ann Customer serviced

At Chastain Veterinary Medical Group we work hard to keep the client experience in mind at all times. After all, so many of our clients are really more like friends at this point. Of course, being human, we are not perfect. So there is always room for improvement.

If your experience with us hasn't gone the way you thought it should, here are three simple steps you can take that may help get things back on track:

First, speak with one of our Client Support Representatives. We hold weekly training meetings with our front staff to make sure they have up-to-date knowledge and authority to solve many routine problems on the spot.

Second, contact one of the Office Managers, either by phone, email or in person. Our Meadow Brook (McKinney) Office Manager is Kyra McCormack ( and our Preston Road (north Dallas) Office Manager is April Smith, LVT ( The Office Managers are our first line trouble shooters for more serious problems. They can train or retrain staff as needed, alter staffing schedules, and handle the more complex occasional mix ups and financial concerns. The Office Managers also check the after-appointment customer service surveys on a regular basis. They read every single comment, respond when appropriate, and keep the doctors apprised of trends.

Third, contact our Group Medical Director, Dr Sue Chastain, DVM ( You can reach her by phone at either clinic, but often the most efficient way to reach Dr sue is by email, since she works shifts at both clinics. Dr Sue checks her email about once a day. Reponses may take a day or so, since a certain amount of preliminary research or fact-finding may be necessary in some case. But do be assured, if your email got through, you will get a response. We care about our clients as well as our patients.

Get to Know Dr. Lauren Bernstein

Dr. Lauren BernsteinDr. Lauren Bernstein has been working with the pets and pet owners of Chastain Veterinary Medical Group at Preston Road Animal Hospital since 2013. Before joining our veterinary group, Dr. Bernstein studied at the School of Veterinary Medicine at University College Dublin, where she had several externships focusing on specialty areas like anesthesia and exotic animal medicine. Prior to attending veterinary school, she received her undergraduate degree from the University of Tennessee. While in Tennessee, she worked as a vet assistant in Emergency and Critical Care and Large Animal Sciences. Dr. Bernstein's love for animals started at a young age, when she began riding horses. Her experience abroad combined with her passion for preventative medicine make her one of the most valued vets in the Dallas area.

To learn more about the many preventive healthcare pet services offered by Chastain Veterinary Medical Group at Preston Road Animal Hospital, visit our website or call us at (972) 239-1309. We promise to offer you and your furry friend a comfortable and informative vet experience!

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Hours of Operation:

  • 10:00 AM to 2:00 PM Sunday
  • 7:00 AM to 6:00 PM Monday
  • 7:00 AM to 6:00 PM Tuesday
  • 7:00 AM to 6:00 PM Wednesday
  • 7:00 AM to 6:00 PM Thursday
  • 7:00 AM to 6:00 PM Friday
  • 8:00 AM to 1:00 PM Saturday